I Help Increase UX Maturity In Organizations

I am passionate about design, user experience, and product strategy, and I enjoy creating user-centric, delightful, and human experiences using Artificial Intelligence.

I am an accomplished Product Design Leader passionate about building and leading successful teams. I have a proven track record of achieving high-performance outcomes. Over the last 4+ years, I have established and nurtured a team from scratch for Talkdesk, a leading customer experience solutions provider. I am currently leading a team of talented Product Designers, UX researchers, and ResearchOps, driving impactful design strategies and ensuring exceptional user experiences.

With over ten years of focused expertise in developing AI (Artificial Intelligence) products, I bring a deep understanding of the intersection between technology and user-centered design. My extensive experience spans various disciplines, including UX design, visual design, agile methodologies, and front-end development.

Core skills:

• Leadership: Adept at motivating and inspiring cross-functional teams, I foster a collaborative and inclusive environment that encourages creativity and innovation. I empower my team members to reach their full potential, enabling their growth and professional development.
• Design Strategy: I have a proven ability to develop and execute design strategies aligned with business objectives, delivering intuitive and visually appealing products that exceed user expectations. I ensure user-centric decision-making throughout the product development lifecycle by leveraging my UX research and data analysis expertise.
• Innovation with AI: Throughout my career, I have consistently leveraged the power of AI to drive product innovation and deliver cutting-edge solutions. I am adept at integrating AI technologies seamlessly into user experiences, enhancing personalization, predictive capabilities, and overall product performance.
• Agile Methodologies: I have expertise in agile methodologies, excel in fast-paced environments, and prioritize continuous improvement for efficient and scalable design processes.
• Collaborative Stakeholder Engagement: I can work with stakeholders at all levels and coordinate teams to achieve goals by promoting user-centered methods.

I am passionate about leveraging my diverse skill set, strategic vision, and hands-on experience to drive exceptional user experiences, foster innovation, and lead impactful design initiatives.

I'm a tenacious problem solver, fascinated by creative visual storytelling.

The human-centered design process can be a vehicle to drive meaningful and sustainable innovation that improves the human experience.

This design approach allows us to create and deliver solutions based on people's needs, and it matters more than ever:

• It focuses on people and the human experience when businesses are distracted by technology.
• It provides the proper tools and mindset needed to thrive in the era of the innovation imperative.
• It's learnable, a discipline that individuals and organizations can incorporate to make better decisions, identify innovation opportunities, and execute them.

When designing, we have a responsibility that will eventually define the relationship of our users to our products. I have been spending the past 16-and-a-bit years designing and developing products and websites, and I do believe that a clean and sharp interface and a great user experience can make a huge success.

• Talkdesk
  Sep 2019 – Present
  • Associate Director of Product Design & UX Research for Artificial Intelligence, Digital Channels, CX Analytics, and Growth
    May 2023 – Present
  • Associate Director of Product Design & UX Research for Artificial Intelligence
    Feb 2022 – Apr 2023
  • Product Design Manager for Artificial Intelligence
    Feb 2021 – Jan 2022
  • Lead Product Designer for Artificial Intelligence
    Sep 2019 – Jan 2021
• Design Leadership Forum
  Forum Member
  Jun 2022 – Present
• Stratio
  Senior Product Designer / Team Manager
  Nov 2018 - Sep 2019
• Feedzai
  Aug 2012 – Nov 2018
  • Product Designer
    Mar 2014 – Nov 2018
  • Associate Product Designer
    Aug 2012 – Mar 2014
• Paul Stricker
  Web Designer
  Nov 2011 – Oct 2012
• Freelancer
  Web Designer and Developer
  Feb 2011 – Oct 2011
• Inovazi
  Web Designer and Co-Founder
  Feb 2007 – Jan 2011
• Freelancer
  Web Designer and Developer
  Nov 2006 – Jan 2007

Feel free to join my professional network on LinkedIn or follow me on Medium. Occasionally I tend to tweet useless and funny things, and when a comet passes, I post design tips or photos on Instagram.