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Hi 👋, I'm Daniel.

I Help Increase UX Maturity In Organizations

Working remotely from Coimbra 🇵🇹, currently Head of Product Design & UX Research for AI & Automation at Talkdesk

I am passionate about design, user experience, and product strategy, and I enjoy creating user-centric, delightful, and human experiences using Artificial Intelligence.

I started my career in 2006 doing agency work, responsible for branding, graphic design, and web design. I have been a self-taught designer focusing on user experience and user interfaces. Still, since 2012, I have focused on digital product design for SaaS business applications and enterprise software.

In the last few years, I grew another passion for working processes and building a design team. These days I am helping the Artificial Intelligence business unit at Talkdesk, making sure that my team is successful happy, and working on the things that are most important to help our customers, shaping the design vision and, gathering allies, and building relationships with product management and engineering teams.

I'm a I'm a tenacious problem solver, fascinated by creative visual storytelling.

The human-centered design process can be a vehicle to drive meaningful and sustainable innovation that improves the human experience.

This design approach allows us to create and deliver solutions based on people's needs, and it matters more than ever:

  • It focuses on people and the human experience when businesses are distracted by technology.
  • It provides the proper tools and mindset needed to thrive in the era of the innovation imperative.
  • It's learnable, a discipline that individuals and organizations can incorporate to make better decisions, identify innovation opportunities, and execute them.

When designing, we have a responsibility that will eventually define the relationship of our users to our products. I have been spending the past 13-and-a-bit years designing and developing products and websites, and I believe that a clean and sharp interface and a great user experience can make a huge success.

  • Sep 2019 – Present
    • Associate Director of Product Design & UX Research
      Feb 2022 – Present
    • Product Design Manager
      Feb 2021 – Jan 2022
    • Lead Product Designer
      Dec 2019 – Jan 2021
    • Senior Product Designer
      Sep 2019 – Dec 2019
  • Forum Member
    Jun 2022 – Present
  • Senior Product Designer / Team Manager
    Nov 2018 - Sep 2019
  • Aug 2012 – Nov 2018
    • Product Designer
      Mar 2014 – Nov 2018
    • Associate Product Designer
      Aug 2012 – Mar 2014
  • Web Designer
    Nov 2011 – Oct 2012
  • Freelancer
    Web Designer and Developer
    Feb 2011 – Oct 2011
  • Web Designer and Co-Founder
    Feb 2007 – Jan 2011
  • Freelancer
    Web Designer and Developer
    Nov 2006 – Jan 2007

Feel free to join my professional network on or follow me on . Occasionally I tend to useless and funny things, and when a comet passes, I post or on Instagram.