Hero Image Hero Image
Hi 👋, I'm Daniel.

I Help Increase UX Maturity In Organizations

Working remotely from Coimbra 🇵🇹, currently Associate Director of Product Design & UX Research at Talkdesk

I am passionate about design, user experience, and product strategy, and I enjoy creating user-centric, delightful, and human experiences using Artificial Intelligence.

Years leading and growing UX teams
Years of focused expertise in developing AI products
Years of experience as a Product Designer

I am an accomplished Product Design Leader passionate about building and leading successful teams. I have a proven track record of achieving high-performance outcomes. Over the last 4+ years, I have established and nurtured a team from scratch for Talkdesk, a leading customer experience solutions provider. I am currently leading a team of talented Product Designers, UX researchers, and ResearchOps, driving impactful design strategies and ensuring exceptional user experiences.

With over ten years of focused expertise in developing AI (Artificial Intelligence) products, I bring a deep understanding of the intersection between technology and user-centered design. My extensive experience spans various disciplines, including UX design, visual design, agile methodologies, and front-end development.

Core skills:

  • Leadership: Adept at motivating and inspiring cross-functional teams, I foster a collaborative and inclusive environment that encourages creativity and innovation. I empower my team members to reach their full potential, enabling their growth and professional development.
  • Design Strategy: I have a proven ability to develop and execute design strategies aligned with business objectives, delivering intuitive and visually appealing products that exceed user expectations. I ensure user-centric decision-making throughout the product development lifecycle by leveraging my UX research and data analysis expertise.
  • Innovation with AI: Throughout my career, I have consistently leveraged the power of AI to drive product innovation and deliver cutting-edge solutions. I am adept at integrating AI technologies seamlessly into user experiences, enhancing personalization, predictive capabilities, and overall product performance.
  • Agile Methodologies: I have expertise in agile methodologies, excel in fast-paced environments, and prioritize continuous improvement for efficient and scalable design processes.
  • Collaborative Stakeholder Engagement: I can work with stakeholders at all levels and coordinate teams to achieve goals by promoting user-centered methods.

I am passionate about leveraging my diverse skill set, strategic vision, and hands-on experience to drive exceptional user experiences, foster innovation, and lead impactful design initiatives.

I'm a tenacious problem solver, fascinated by creative visual storytelling.

The human-centered design process can be a vehicle to drive meaningful and sustainable innovation that improves the human experience.

This design approach allows us to create and deliver solutions based on people's needs, and it matters more than ever:

  • It focuses on people and the human experience when businesses are distracted by technology.
  • It provides the proper tools and mindset needed to thrive in the era of the innovation imperative.
  • It's learnable, a discipline that individuals and organizations can incorporate to make better decisions, identify innovation opportunities, and execute them.

When designing, we have a responsibility that will eventually define the relationship of our users to our products. I have been spending the past 16-and-a-bit years designing and developing products and websites, and I do believe that a clean and sharp interface and a great user experience can make a huge success.

  • Sep 2019 – Present
    • Associate Director of Product Design & UX Research for Artificial Intelligence, Digital Channels, CX Analytics, and Growth
      May 2023 – Present
    • Associate Director of Product Design & UX Research for Artificial Intelligence
      Feb 2022 – Apr 2023
    • Product Design Manager for Artificial Intelligence
      Feb 2021 – Jan 2022
    • Lead Product Designer for Artificial Intelligence
      Sep 2019 – Jan 2021
  • Forum Member
    Jun 2022 – Present
  • Senior Product Designer / Team Manager
    Nov 2018 - Sep 2019
  • Aug 2012 – Nov 2018
    • Product Designer
      Mar 2014 – Nov 2018
    • Associate Product Designer
      Aug 2012 – Mar 2014
  • Web Designer
    Nov 2011 – Oct 2012
  • Freelancer
    Web Designer and Developer
    Feb 2011 – Oct 2011
  • Web Designer and Co-Founder
    Feb 2007 – Jan 2011
  • Freelancer
    Web Designer and Developer
    Nov 2006 – Jan 2007

Feel free to join my professional network on or follow me on . Occasionally I tend to useless and funny things, and when a comet passes, I post or on Instagram.